Privacy Policy and Terms of Use

Last Updated: May 01, 2026

This Privacy Policy explains how Vi AnĂșncios Online LTDA ("Company," "we," "our," or "us") collects, uses, discloses, and protects personal information when you visit our website, request a quote, call or text us, book dumpster rental services, or otherwise interact with us.

We provide dumpster rental, roll-off dumpster, waste hauling, junk removal, construction debris removal, and related services. By using our website or services, you agree to the practices described in this Privacy Policy.

SMS/MMS Messaging Program

By providing your phone number through our website quote form, phone call, or direct communication, you may consent to receive SMS/MMS messages from Vi AnĂșncios Online LTDA and Dumpster Flow regarding your dumpster rental quote request, booking, delivery, pickup, service updates, reminders, and customer support.

Message frequency may vary depending on your inquiry or active service request. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of purchase.

We do not sell, rent, or share SMS consent or phone numbers with third parties for their own marketing purposes.

1. Information We Collect

We may collect the following types of personal information:

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Service address, delivery address, or pickup location
  • Billing address
  • Dumpster size requested
  • Type of debris or materials to be disposed of
  • Preferred delivery and pickup dates
  • Photos or descriptions of debris, job sites, or items to be hauled away
  • Payment or transaction-related information
  • Any message or information you submit through our forms, calls, texts, emails, or booking tools

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or ad source
  • Approximate location based on your IP address
  • Cookies, pixels, and similar tracking technologies

C. Information From Calls, Text Messages, and Recordings

If you call or text us, we may collect your phone number, message content, call details, voicemail, call recordings, call transcripts, and other communication data. Calls may be recorded or monitored for quality assurance, training, customer service, dispute resolution, and service improvement purposes, where permitted by law.

D. Information From Advertising and Analytics Tools

We may use tools such as Google Analytics, Google Ads, Meta/Facebook Ads, call tracking platforms, CRM systems, form tracking tools, and other advertising or analytics services. These tools may collect information about your interactions with our website, ads, forms, phone numbers, and online content.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To provide dumpster rental and waste removal services
  • To prepare quotes, estimates, and service recommendations
  • To schedule dumpster delivery, pickup, swaps, or extensions
  • To contact you by phone, text, email, or other communication methods
  • To respond to your questions or customer support requests
  • To process payments, invoices, refunds, or billing-related matters
  • To confirm job site details, access instructions, debris type, and service availability
  • To send service-related notifications, reminders, and updates
  • To send marketing messages, promotions, or follow-up communications, where permitted by law
  • To measure and improve our website, advertising, and customer experience
  • To detect spam, fraud, abuse, or security issues
  • To comply with legal, regulatory, tax, insurance, or safety obligations
  • To enforce our Terms and Conditions, service agreements, or policies

3. Text Messages, Calls, and Marketing Communications

By submitting your phone number through our website, quote form, booking form, lead form, or by contacting us, you agree that we may contact you by phone call, text message, or email regarding your inquiry, quote, booking, service updates, or related offers.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP. You may request help by replying HELP or contacting us directly.

We do not require you to agree to receive marketing text messages as a condition of purchasing our services. However, we may still contact you regarding active service requests, bookings, deliveries, pickups, billing, or other transactional matters.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, analyze traffic, improve our services, and measure advertising performance.

These technologies may be used to:

  • Understand how visitors use our website
  • Measure form submissions, calls, bookings, and other conversions
  • Improve website speed, layout, and functionality
  • Show relevant ads on Google, Facebook, Instagram, and other platforms
  • Retarget website visitors with advertising
  • Prevent fraud, spam, or bot activity

You can control cookies through your browser settings. However, disabling cookies may affect website functionality or limit your ability to use certain features.

5. How We Share Information

We do not sell your personal information in exchange for money. However, we may share personal information with trusted third parties when necessary to operate our business, provide services, or advertise our company.

We may share information with:

  • Dumpster delivery drivers, waste haulers, disposal partners, or subcontractors
  • Payment processors and billing platforms
  • Customer relationship management systems
  • Call tracking, phone, SMS, voicemail, and communication providers
  • Website hosting, security, analytics, and form providers
  • Advertising platforms such as Google, Meta/Facebook, Instagram, or similar networks
  • Insurance providers, legal advisors, accountants, or business consultants
  • Government agencies, regulators, courts, or law enforcement when required by law
  • Another company in connection with a merger, acquisition, sale, restructuring, or transfer of business assets

6. Payment Information

Payments may be processed by third-party payment processors. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.

7. Service-Related Information

Because dumpster rental services require delivery, pickup, disposal, billing, and customer support, we may retain job-related information such as service address, debris type, dumpster size, delivery notes, gate codes or access instructions, photos, invoices, and service history.

This information may be used to complete your service, verify disputes, improve operations, comply with legal requirements, maintain business records, and protect our company from fraud, damage claims, or improper disposal.

8. Hazardous or Prohibited Materials

We may collect information about the type of materials you intend to dispose of in order to determine whether we can legally and safely provide service. Certain materials may be restricted or prohibited under federal, state, county, city, landfill, or disposal facility rules.

We may use this information to comply with applicable waste disposal regulations, prevent unsafe disposal, and protect our employees, contractors, customers, the public, and disposal facilities.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, collecting payments, complying with legal obligations, and improving our business.

Retention periods may vary depending on the type of information, the nature of the service, legal requirements, tax obligations, insurance needs, and legitimate business purposes.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission, storage system, or electronic communication is completely secure. We cannot guarantee absolute security of your information.

11. Your Choices

You may have the following choices regarding your personal information:

  • You may opt out of marketing emails by using the unsubscribe link, if available.
  • You may opt out of marketing text messages by replying STOP.
  • You may disable cookies through your browser settings.
  • You may request access, correction, or deletion of certain personal information, subject to applicable law.
  • You may contact us to update or correct your contact information.

12. California Privacy Notice

This section applies to California residents and supplements the rest of this Privacy Policy. California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other California privacy laws.

A. Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers: name, email address, phone number, IP address, billing address, delivery address, or similar identifiers.
  • Customer Records Information: payment-related information, service history, invoices, job details, and account-related information.
  • Commercial Information: services requested, dumpster sizes, quotes, bookings, purchases, invoices, payment history, and customer preferences.
  • Internet or Network Activity: website visits, pages viewed, ad interactions, form submissions, device information, cookies, and analytics data.
  • Geolocation Data: approximate location from IP address or service location provided by you.
  • Audio or Electronic Information: call recordings, voicemails, text messages, emails, chat messages, and communication records.
  • Inferences: preferences or interests based on quote requests, website activity, location, service history, or advertising interactions.

B. Sources of Personal Information

We may collect personal information from:

  • You directly
  • Your calls, texts, emails, forms, or bookings
  • Our website and tracking technologies
  • Advertising platforms
  • Analytics providers
  • Payment processors
  • Service providers, contractors, haulers, or business partners
  • Publicly available sources

C. Business or Commercial Purposes for Collecting Information

We collect and use personal information for the purposes described in this Privacy Policy, including:

  • Providing dumpster rental and waste removal services
  • Processing quotes, bookings, deliveries, pickups, and payments
  • Customer support and communications
  • Marketing and advertising
  • Analytics and website improvement
  • Fraud prevention and security
  • Legal, tax, insurance, and compliance purposes

D. Categories of Personal Information Disclosed

We may disclose the categories of personal information listed above to the categories of third parties described in Section 5 of this Privacy Policy.

E. Sale or Sharing of Personal Information

We do not sell personal information for money. However, certain advertising, analytics, retargeting, or tracking activities may be considered a "sale" or "sharing" under California privacy laws.

If applicable, California residents may request to opt out of the sale or sharing of personal information by contacting us using the information below or by using any "Do Not Sell or Share My Personal Information" link provided on our website.

F. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless necessary for a specific service, legal, safety, billing, or compliance purpose. We do not use sensitive personal information to infer characteristics about you.

G. California Privacy Rights

Subject to applicable law and verification, California residents may have the right to:

  • Know what personal information we collect, use, disclose, sell, or share
  • Access specific pieces of personal information we have collected
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use and disclosure of sensitive personal information, where applicable
  • Not be discriminated against for exercising privacy rights

H. How to Submit a California Privacy Request

To exercise your California privacy rights, please contact us:

Please include "California Privacy Request" in the subject line or message. We may need to verify your identity before processing your request. Verification may require matching information you provide with information we already have.

I. Authorized Agents

California residents may designate an authorized agent to submit a privacy request on their behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

13. "Do Not Track" Signals

Some browsers allow users to send "Do Not Track" signals. Our website may not currently respond to all Do Not Track signals. However, you may manage cookies and tracking technologies through your browser settings and, where available, through cookie preference tools on our website.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, maps, payment processors, review sites, social media pages, or advertising partners. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

Vi AnĂșncios Online LTDA
2801 N.W. 74th Avenue, Suite 211, Miami, FL 33122
Phone: (213) 214-3756
Email: [email protected]
Website: dumpsterflow.com

This Privacy Policy is provided for general informational purposes and should be reviewed by a qualified attorney to ensure it fits your specific business operations and legal obligations.